Delivery Information

We endeavour to dispatch all orders the same day they are received, however some orders may be dispatched the next working day. For standard delivery we normally use second class Royal Mail delivery service for shipping orders, although no delivery company actually guarantees delivery 'next day', not even the specialist couriers like FedEx or Initial City Link; however, in our experience 99% of dispatched orders are received by the customer the next working day. Blackstone Ltd cannot be held liable in any way if the delivery company is responsible for any delays. Please note that when an order has been dispatched, a 'dispatch confirmation' email is automatically sent to the customer's email address containing your tracking number, if applicable. The purpose of this email is to alert customers of imminent delivery so that they can make arrangements to receive the parcel. If by chance you are not able to receive your order, the delivery driver will normally 'card' your property with details of how to pick the parcel up from the delivery company's local depot. The delivery company may charge Blackstone Ltd for redelivery if you are unable to visit the depot, in which case we reserve the right to ask you to pay the redelivery charge before it is arranged. Please note that orders dispatched on Friday may be delivered on Monday as that is the next working day, however.